I'm Levent Ali.
Group Engineering Manager at Intercom.
I get talented people together and get out of their way.
I'm a technology leader with almost two decades experience delivering internet products and building highly engaged cross-functional teams.
At Intercom a few of the areas where I've had impact:
- Helping establish the London R&D office
- Setting up our first chat bot focussed product team
- Establishing and leading the automated support group
- Improving our engineer onboarding process
- Hiring product managers, directors, and engineers
- Shipping strategic cross org projects, without burnout and on time
My teams work on our automated support solutions, including Resolution Bot, Custom Bots and Help Center Articles.
I have previously worked with Xively, Goodlord, Osper, LogMeIn and Umbrellium.
You can find me on Twitter, Instagram, GitHub and LinkedIn.
Some of my side projects:
- Rote is an anonymised writing network
- Take it off is a simple calculator I use to prompt my ICs to take vacation
- Suite is a set of personal tools I use for managing my life
- poor.vc is a domain for sale