I'm Levent Ali.

Group Engineering Manager at Intercom.

My focus is on combining strategy, technology and creativity to build internet products that solve real customer problems.

I helped envisage and create Intercom's first major chat bot product and establish our London office, which has grown over 10x in four years. Our products are now one of the primary reasons customers choose Intercom.

My teams at Intercom build automated customer support solutions, including Resolution Bot, Custom Bots and previously Help Center Articles. We're currently working on Fin and Workflows.

In 2015 I co-founded BrappTV, the now defunct music creation and collaboration app.

I have previously worked at Xively, Goodlord, Osper, LogMeIn and Umbrellium across multiple domains and stages of the startup journey.

Reach out if you need help coaching teams, engineering managers or engineers. Find me on Mastodon, the bird site, LinkedIn or via email at levent@purebreeze.com.