I'm Levent Ali.
Group Engineering Manager for Automated Support at Intercom.
I'm a technology leader with almost two decades experience delivering internet products and building highly productive, engaged, cross-functional teams.
I love making the complicated simple by getting talented people together and getting out of their way.
At Intercom a few of the areas where I've had impact:
- Helping establish the London R&D office
- Setting up our first chat bot focussed product team
- Establishing and leading a group of teams around automated support
- Improving our engineer onboarding process
- Hiring product managers, directors, and engineers
- Shipping strategic cross org projects, without burnout and on time
My teams look after our self-serve solutions, including our Resolution Bot, Custom Bots and Help Center Articles products.
I have previously worked with Xively, Goodlord, Osper, LogMeIn and Umbrellium.
You can find me on Twitter, Instagram, GitHub and LinkedIn.
I write and maintain Suite, which is a set of personal tools I use for tracking moods and tasks.